With You Every Step of the Way

Somerset Willow has been a proud family-run business for four generations of the Hill family. What began in 1959 as a venture between father and son, Edward and Aubrey Hill, has evolved into a business that continues to pass through future generations. In 1977, Darrell joined the team, continuing the craft of basketweaving alongside his father and grandfather, later joined by his sister Karen and wife Heidi. In 2005, Darrell’s son Anthony became part of the firm, continuing the legacy on.

With over 65 years of experience as a family business, we believe we do things differently. We understand how precious time can be for a small team in a growing business, how vital your reputation in the community is and the reassurance a friendly voice can bring. We understand the small things that matter and do our utmost to support our customers in the best way possible.

Our pledge

We recognise how important it is to be dependable as a supplier to the funeral industry and take seriously the crucial role a coffin plays in every funeral. That’s why we’re dedicated to making every step of the process as seamless as possible for our customers.

Our commitment to you:

• We’re here for you
  Rest assured, you can depend on us. We're available 24/7 — 365 days a year. No matter what arises, we're here to listen and respond without delay.

• One step ahead
  From the moment you place your order to when it arrives, our team is ahead of every detail. We meticulously track every step of your order to ensure we deliver on time. We make sure you have a seamless experience from start to finish.

• We won't let you down
  We go above and beyond at Somerset Willow to ensure you receive what's promised. Whether it's driving out for urgent deliveries or finding clever solutions, we're dedicated to delivering exactly what you need when you need it.

Our service

We take great pride in providing exceptional customer service. Our friendly customer relations team is committed to ensuring every interaction is smooth and stress-free, always going the extra mile to support you.

Recognising the urgency often required, our standard-size coffins are available for delivery within 24 hours, and bespoke sizes can be delivered within 48 hours. To help you make informed decisions, clear expected delivery times are provided over the phone when you place an order. Our team also respond quickly to all communications, ensuring timely coordination, and our out-of-hours service is available for urgent calls—so we’re always here when you need us.

When families seek something beyond our standard offerings, we make every effort to accommodate their unique requests. Whether it’s providing bespoke colourways to reflect personal tastes, adding individual motifs for a personal finishing touch, or offering custom coffin sizes upon request, we always try our best to ensure that each family’s wishes are honoured.

Quality customer service is at the core of everything we do. From the moment you make contact with us, and long after your first order has arrived, we remain committed to providing ongoing support. We understand that every detail matters and are always available to assist you whenever needed. As a family business, we take pride in the relationships we build and the trust we earn. Not only is it about the quality products we deliver but it is also about a personal, attentive service that reflects our values. You can count on us to be there every step of the way, ensuring your experience with us is nothing short of exceptional.